Shop Policies

UNDER THE PYRAMIDS CREATES "PORTABLE MAGICK":

Runes, Talismans & Amulets. Potent pieces & bespoke creations.

Each jewel is meticulously hand-crafted by Mathyld in Paris, using ethically sourced, recycled sterling silver. Every piece is unique.


PAYMENT POLICY

▵ PAYMENT METHODS ▵

We are happy to accept:

- Paypal payments

- Direct Payments

- Etsy Gift Cards


▵ DEADLINES ▵

Please, be sure to pay within 24 hours after purchase, or the transaction will be canceled.


All items are sent well protected in a sturdy carbord box, packed in a padded envelope.


DELIVERY POLICY

▵ SHIPPING ADDRESS ▵

Be sure to enter the right address when you order, because parcels are always shipped to the address purveyed by the customer via Etsy.


▵ DOMESTIC SHIPPING ▵

Shipping prices include a tracking number for a safer delivery.


▵ INTERNATIONAL SHIPPING ▵

Shipping prices include a tracking number for a safer delivery.


▵ CUSTOMS FORM ▵

The actual value of the product will always be listed on the customs form (if the destination country requires one). The price will not be altered in any way nor will it be passed as a gift, as this is against the law.


▵ CUSTOM TAXES ▵

International buyers are responsible for any custom charges (be sure to check with your customs before purchasing).


▵ DAMAGES AND LOSSES ▵

Once they shipped, we couldn't be held responsible for lost or stolen packages.


RETURNS & EXCHANGES

▵ TERMS ▵

If you were to change your mind, or unsatisfied in any way, please contact us.

According to the French law for online shopping, you have seven days after reception to send the item back.


If exchange has been agreed on, the item should be sent back wrapped-up, packed and protected as it was sent initially.


Return shipping costs shall be borne by the customer.


▵ NON-ELIGIBLE ITEMS ▵

Please be aware that we cannot refund:

- earrings (for hygiene reasons)

- custom items (items featuring custom designs, sizes, stamps or crystal mixes)

- items on sales


▵ DAMAGES AND LOSSES ▵

And, as stated in the shipping policy, note that we couldn't be held responsible for lost or stolen packages.


MISCELLANEOUS

▵ WHOLESALE ▵

We are happy to do wholesale.

Please do contact us for any question: underthepyramids {at} gmail {dot} com